Refund policy

Refund & Exchange Policy

At Vitagon, customer satisfaction is important to us. To maintain the quality and integrity of our products, we do not offer refunds on any purchases.

Exchanges

If you receive a defective, damaged, or incorrect item, we are happy to offer an exchange instead of a refund.

To be eligible for an exchange:

• You must contact us within 7 days of receiving your order.

• The item must be unused, in its original condition, and in its original packaging.

• Proof of purchase or your order number is required.

Once your exchange request has been approved, we will provide instructions on how to return the item. Replacement items will be shipped after the returned product has been received and inspected.

Non-Exchangeable Items

We cannot accept exchanges for:

• Products that have been used or damaged after delivery.

• Items returned without their original packaging.

• Exchange requests made after the 7-day exchange period.

Shipping Costs

Customers are responsible for the shipping costs associated with returning items for exchange unless the item received was incorrect or damaged due to our error.

Contact Us

If you have any questions about our Exchange Policy or would like to request an exchange, please contact our customer support team with your order number and details of your request at vitagoncustomerservice@gmail.com

By placing an order with Vitagon, you acknowledge and agree to this Refund & Exchange Policy.